Operations Team Lead (Production & Reliability)

Job Description

Complexio is Foundational AI works to automate business activities by ingesting whole company data – both structured and unstructured – and making sense of it. Using proprietary models and algorithms Complexio forms a deep understanding of how humans are interacting and using it. Automation can then replicate and improve these actions independently.

Complexio is a joint venture between Hafnia and Símbolo, in partnership with Marfin Management, C Transport Maritime, Trans Sea Transport and BW Epic Kosan.

Operations Team Lead (Production & Reliability)

We’re looking for an Operations Team Lead to own production.

Not just keep it running, but build a system that scales.

You’ll lead operational excellence across all live customer-facing systems. Your mission: make production reliable, observable, predictable, and continuously improving.

This is a hands-on role. You’ll shape process, lead incidents, build the team, and move us from reactive firefighting to proactive reliability engineering.

What You’ll Own

Production

• Stability and availability of all live systems
• Operational readiness for new releases
• Safe production access and change coordination

Production is a high-discipline environment. You make sure it stays that way.

Incident Management

You own the full lifecycle:

• High-signal alerting and fast detection
• Structured incident response
• Clear internal and customer communication
• Blameless postmortems
• Systemic fixes that prevent repeats

Goal: Fast recovery. Fewer recurring incidents.

On-Call

• Design sustainable rotations
• Clear escalation paths
• Defined severity levels
• Strong runbooks
• No burnout culture

Someone accountable is always reachable. Escalations are fast and predictable.

Monitoring & Reliability

• Define SLIs/SLOs for critical systems
• Improve visibility across availability, latency, errors, and saturation
• Track MTTR, incident frequency, and escalation trends
• Drive reliability roadmap initiatives

We measure reliability, and improve it continuously.

Team Leadership

• Lead and grow the Operations team
• Set clear standards and KPIs
• Build a culture of ownership and accountability
• Raise the bar on operational discipline

You’re responsible for both system performance and team performance.

Requirements

What We’re Looking For

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
• Prior experience leading technical teams
• Deep hands-on incident management experience
• Strong observability and reliability mindset
• Calm under pressure, clear in communication
• Systems thinker, fixes root causes, not symptoms

How We Think

• Production is sacred.
• Clear ownership beats ambiguity.
• Blameless culture, high accountability.
• Fix systems, not people.
• Reliability is a product feature.