Customer Success Manager

Job Description

Grissom Contracting is a premier roofing contractor based in Denver, dedicated to providing exceptional services and ensuring our clients' peace of mind throughout their roofing and remodeling journeys. Founded in 1999, we pride ourselves on our strict adherence to quality standards, outstanding craftsmanship, and commitment to customer satisfaction. As we continue to grow and strengthen our client relationships, we are seeking a Customer Success Manager to join our team. The Customer Success Manager will play a vital role in ensuring that our customers receive the highest level of service and support from the initial consultation through to project completion and beyond. This individual will be responsible for fostering long-term relationships with clients, addressing their needs, and advocating for their success. If you are passionate about customer service and are eager to help us deliver unparalleled experiences to our clients, we invite you to apply.

Responsibilities

• Establish strong relationships with clients, understanding their needs and providing tailored support to ensure satisfaction throughout their projects.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
• Collaborate with internal teams, including sales and project management, to align customer expectations with project delivery.
• Monitor customer feedback and project outcomes, identifying opportunities for improvement and proactive solutions.
• Conduct regular check-ins and follow-up communications with clients to ensure ongoing satisfaction post-project completion.
• Develop and implement strategies to promote customer loyalty and retention.
• Provide training and resources to clients about our products and services, enhancing their experience and engagement.

Requirements

• Proven experience in customer success, customer service, or a related role, preferably within the construction or service industry.
• Strong interpersonal skills with the ability to build and maintain relationships with clients.
• Excellent communication skills, both verbal and written, with a focus on customer advocacy.
• Problem-solving skills to effectively address customer inquiries and concerns.
• Ability to work collaboratively with cross-functional teams to ensure customer satisfaction.
• Strong organizational skills with attention to detail and the ability to manage multiple client engagements.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources