Operations Assistant

Job Description

Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching, often succeeding where traditional counseling falls short. In under three years, we’ve achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.

How? We’ve focused on growth and the exceptional coaching for our clients and team members.

By creating a high-performance, positive environment we’ve helped thousands of clients with saving their marriage and achieving their full potential through direct support, coaching and consulting.

Hear From Our CEO:

Learn more about our mission and what drives us directly from our CEO, Marko Lamza:

https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8?sid=109628ff-329d-4024-85f4-722ca11aa1a5

See a video of Justin, a world-class sales manager, discussing his experience working with Marko since joining 2 years ago:

https://www.loom.com/share/a67218417043435a825a87a2088b5198?sid=776d3d2e-4a17-434d-ada1-457c31f750a5

Visit Our Website: 

https://marriagereset.com/

What It’s Like Working at MM Coaching Limited (Marriage Reset):

We’re growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company’s success.

Working with us means you’ll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.

What We’re Looking For:

The Operations Assistant serves as a right hand to the Head of Service Delivery, playing a key role in maintaining operational excellence across client-facing systems and workflows.

This is not a purely administrative position. It is a hands-on operational role focused on ensuring systems run smoothly, data remains accurate, and service delivery standards are upheld and continuously improved.

The ideal candidate demonstrates strong judgment and the ability to operate effectively in ambiguous situations. Not every process will be fully defined, and success in this role requires connecting information across systems, identifying gaps, and moving initiatives forward with minimal oversight.

This role requires technical confidence and systems thinking. The Operations Assistant should be comfortable working within CRM platforms (primarily GoHighLevel), reporting dashboards, spreadsheets, and workflow automation tools. They should be able to independently troubleshoot issues, validate data accuracy, and resolve operational inconsistencies without requiring constant direction.

The Operations Assistant strengthens the Head of Service Delivery’s capacity by anticipating needs, maintaining operational clarity, and contributing to a consistently high client experience.

Requirements

Mandatory Experience

• Minimum 3–5 years of professional experience in one or more of the following:
• Executive Assistant, Operations Specialist, Service Delivery, or Operations Coordinator role
• Supporting a Head of Department / COO / Head of Service / Founder in a fast-paced environment
• Online education, coaching, high-ticket services, or digital community-based businesses
• Proven experience managing:
• Client pipelines
• Automations and workflows
• Conditional logic
• Contact segmentation
• Proven experience maintaining and improving SOP documentation
• Experience monitoring operational data and identifying inefficiencies
• Experience cross-referencing data across CRM, community, and project management systems

Nice-to-Haves

• Experience using advanced GoHighLevel features
• Experience creating multi-conditional automations in Zapier
• Experience using Skool, Kajabi, or similar community platforms
• Experience using Close.com
• Experience working in a scaling company (not corporate bureaucracy)

Software Proficiencies

• Notion - build and maintain structured documentation systems, organized SOP libraries, and clean database views
• ClickUp - review and maintain workflow structures, enforce task hygiene, and ensure accurate status tracking
• Google Sheets - build structured tracking dashboards using filters, lookups, and logical formulas; extract patterns and translate raw data into operational insights
• Google Docs - produce structured reports, summaries, and decision-support documents with clear formatting and logical flow
• Skool / Kajabi - audit onboarding flows, content organization, and access permissions to ensure consistency and delivery quality
• Zoom & Google Calendar - oversee scheduling integrity, monitor session tracking, and identify inconsistencies in delivery execution
• ChatGPT / AI tools - leverage AI to accelerate research, improve documentation clarity, and enhance analytical output
• Slack - operate clean async communication, structure threads properly, escalate issues with clarity, and maintain signal over noise

Personal Requirements

• Strategic Systems Thinker - Understands how workflows connect end-to-end across platforms, recognizes cross-functional dependencies, and approaches assignments with a client journey and automation mindset rather than a task-by-task view
• Autonomous Problem Solver - Investigates operational issues thoroughly before escalating, identifies root causes across systems, and presents clear, structured solutions rather than simply surfacing problems
• Operationally Detail-Oriented - Maintains high standards of data integrity and process accuracy, identifying inconsistencies, gaps, or breakdowns that could impact service delivery
• Data-Driven & Structured - Uses operational metrics and system data to identify patterns, validate assumptions, and translate complexity into clear, actionable recommendations
• Composed in Dynamic Environments - Effectively manages multiple platforms, workflows, and shifting priorities while maintaining organization, clarity, and consistent execution

Benefits

• Salary Range: $10-$13/hour
• Work from Anywhere: Enjoy the freedom of a fully remote position, giving you the flexibility to work from wherever you feel most productive.
• Ongoing Growth: Get access to free training, resources, and continuous learning opportunities to help you level up your professional skills.