Client Success Coordinator - 34942

Job Description

Company Profile:

Our client builds enterprise-grade, AI-powered marketing systems that help businesses grow online. By automating and optimizing digital marketing campaigns, they deliver strategies that once required large teams and six-figure budgets now accessible at a fraction of the cost.

The company focuses on driving measurable results such as increased leads, traffic, and sales, enabling clients to scale without the need for large in-house marketing teams.

This is a great opportunity for a Client Success & Strategy Analyst to join a collaborative, growth-focused culture where impact matters, communication is open, and continuous learning is part of everyday work.

Overall purpose and responsibilities of the role:

The Client Success & Strategy Analyst will be the bridge between the company’s cutting-edge AI marketing technology and the real-world business goals of their clients. A decade of marketing experience is not needed, just a sharp mind, a positive attitude, and the drive to learn how to scale businesses using the most advanced tools in the industry.

Duties and Responsibilities:

• Client Relationship Management: Participate in onboarding and regular check-in calls. You’ll assist in meeting preparation and ensure all follow-up actions are executed flawlessly.
• Strategic Translation: Deeply understand each client’s unique business goals and help translate them into actionable SEO and sales outreach strategies.
• Campaign Orchestration: Manage setup tasks across our proprietary platforms. (Don’t worry—we provide full training on our SEO and sales outreach tools).
• Data Analysis & Optimization: Monitor performance metrics to see what’s working. You’ll collaborate with internal teams to "turn the knobs" and optimize campaigns for maximum ROI.
• Quality & Reporting: Support QA processes and create clear, insightful reports that show clients exactly how we are helping them win.
• Proactive Communication: Act as a reliable point of contact for clients, answering questions and ensuring they feel supported and successful

Requirements

Must-have Skills / Qualification:

• Proven experience working directly with clients or customers, managing expectations, and building strong relationships.
• Prior SEO experience is not required, as full training will be provided. Candidates without SEO background should have a strong foundation in customer service and client engagement.
• A Natural Communicator: You present well, write clearly, and enjoy collaborating with both teammates and clients.
• A Critical Thinker: You don't just follow a checklist; you look at the "why" behind the data and find creative solutions to new problems.
• Analytical & Organized: You are comfortable working with data in Excel or Google Sheets and never let a deadline slip through the cracks.
• High Energy & Adaptable: You thrive in fast-paced environments and are ready to grow as fast as the company does.
• Values-Driven: You embody our core values—staying Positive, remaining Passionate about your impact, and being Proven to Execute on your promises.

Job type: Permanent

Emp type: Full-time

Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST/CST (9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM

Location: Work From Home

Industry: Marketing & Advertising