Principal Data Analyst - GTM

Job Description

How you'll add value:

Strategic Insights & Recommendations: Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption. Proactively identify risks and opportunities within the CS segment. 

GTM Lifecycle Analysis: Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs) such as NRR (Net Retention Rate), GRR (Gross Retention Rate), and Time-to-Value.  

Advanced Data Modeling: Design and maintain data models that support forecasting for the CS pipeline, resource allocation, and customer segmentation. 

Operational Partnership: Act as a critical member of the CS Ops team to ensure data integrity across our tech stack (Salesforce, Gainsight, Snowflake, etc.) and translate operational needs into technical requirements. 

Independent Project Leadership: Lead end-to-end analytical projects from initial hypothesis to executive presentation. Work independently to solve data gaps and process inefficiencies. 

Storytelling with Data: Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership. 

What you'll need to be successful in this role:

Total Experience: 10+ years of professional experience in data analytics, business intelligence, or data science. 

GTM Expertise: Minimum of 5 years Go-To-Market (GTM) Analyst Operations (Sales, Marketing, or Customer Success). 

Analytical Rigor: Expert-level SQL skills and proficiency in data visualization tools (e.g., Domo,Tableau, PowerBI, Qlik). Experience with Python or R for statistical analysis is a plus. 

Business Acumen: Deep understanding of SaaS business models, customer lifecycles, and the mechanics of recurring revenue. 

Interpretive Mindset: A proven track record of not just delivering a dashboard, but explaining why the data looks the way it does and what the business should do next. 

Independent Operator: Demonstrated ability to manage multiple high-priority projects simultaneously with minimal supervision. 

Customer Success Background: Direct experience in or supporting a Customer Success organization. 

Tooling: Experience with CS-specific platforms (e.g., Gainsight, Totango, ChurnZero),Gong, and Salesforce CRM. 

AI: Must have high level of experience and examples using AI tools to help interpret, forecast and ideally predict what the data shows 

Strategy Consulting: Prior experience in strategy consulting or a similar high-stakes advisory role is highly valued. 

R365 Team Member Benefits & Compensation

This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives