Swedish Player support specialist for gaming department anywhere in Bulgaria

Job Description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Swedish Player Support Specialist within our gaming department, available for candidates anywhere in Bulgaria! If you have a passion for gaming and are fluent in Swedish, this role could be the perfect fit for you to kick-start your career.

As a Swedish Player Support Specialist, you will be the primary point of contact for our Swedish-speaking players, assisting them with their inquiries, troubleshooting issues, and ensuring that they enjoy an exceptional gaming experience. Join our dedicated team and make a significant impact on our gaming community!

Your Key Responsibilities

• Deliver outstanding support to Swedish-speaking players via various communication channels, including chat, email, and forums.
• Efficiently troubleshoot player issues and resolve queries to ensure maximum satisfaction.
• Collect and analyze player feedback to inform enhancements in our gaming services and products.
• Maintain detailed records of player interactions in our support systems.
• Collaborate with other departments to streamline processes and enhance problem-solving efforts.
• Contribute to the development and implementation of effective player support strategies.

Requirements

• Fluency in Swedish is required; proficiency in English is a plus.
• A strong passion for gaming with an awareness of current gaming trends and communities.
• Experience in customer support or a role within the gaming industry is advantageous but not mandatory.
• Excellent communication skills, both written and verbal, with the ability to engage with players effectively.
• Strong analytical and problem-solving capabilities with a proactive approach to addressing player issues.
• A positive attitude and the capability to work well in a team-oriented environment.
• Willingness to adapt to the fast-paced nature of the gaming industry.

Benefits

• Financial support during relocation
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses