Client Success Specialist (008-00604)

Job Description

​​Looking for Philippines-based candidates

Job Role: Client Success Specialist

Compensation range: $1,500 AUD - $2,200 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: A forward-thinking healthcare organisation committed to delivering high-quality, accessible care across Australia. Our approach blends innovative digital solutions with personalised support, enabling patients to receive timely guidance and ongoing care from fully qualified healthcare professionals.

Role Overview: We are seeking a proactive and client-focused professional to join our residential division. This role centers on client communication, relationship management, and operational coordination to ensure smooth service delivery and a positive client experience.

The position also supports key reporting and billing workflows to maintain operational continuity and protect revenue. The ideal candidate thrives in a fast-paced environment, has a strong and professional phone manner, takes ownership of tasks end-to-end, and works independently with minimal supervision.

Key Responsibilities: 

Client Services & Relationship Management:

• Serve as the first point of contact for residential client queries via phone and email, ensuring timely and professional communication.
• Build and maintain strong relationships with clients, clinicians, and internal stakeholders to support service continuity.
• Triage shared inbox inquiries, provide updates, and ensure all client concerns are addressed and tracked to resolution.
• Follow up proactively on missing reports, documentation, or service confirmations to maintain workflow accuracy.
• Demonstrate excellent phone etiquette and a solutions-focused approach when handling client concerns.

Operational Workflow & Reporting:

• Reconcile end-of-day operational reports and align clinician attendance with scheduling to ensure smooth service delivery.
• Maintain task visibility, ownership, and workflow tracking across residential operations.
• Coordinate with internal teams to resolve operational gaps, documentation issues, and scheduling discrepancies.

Finance & Billing Support:

• Verify service delivery against reports and process EPC and non-EPC invoices accurately and on time.
• Maintain EPC summaries, validate resident data, and follow up on invalid or incomplete documentation.
• Support residential billing readiness to protect revenue flow and reduce revenue leakage.
• Review submitted expenses in line with company policy and coordinate approvals with the Operations Manager.
• Update invoice trackers and ensure accurate financial record-keeping.

Problem Solving & Accountability:

• Proactively identify and resolve operational or client-related issues with minimal supervision.
• Take full ownership of assigned tasks, ensuring deadlines and service standards are consistently met.
• Contribute to continuous process improvements across client services and operational workflows.

Required Skills and Qualifications:

• Minimum of 2 years of experience in client services, customer support, operations, or administrative roles (healthcare, residential, or service-based industries preferred).
• Proven experience in invoicing, billing, or finance support roles.
• Strong client relationship management skills with a professional and confident phone manner.
• Experience handling shared inboxes, client queries, and stakeholder coordination in a fast-paced environment.
• Proficiency in Excel, CRM systems, and invoicing or administrative tools.
• High attention to detail with the ability to manage both client-facing and finance-related tasks.
• Excellent organizational, communication, and problem-solving skills.
• Reliable remote or hybrid work setup with stable internet and contingency plans for outages.
• Proactive, accountable, and able to work independently while maintaining high service standards.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)