IT Systems Administrator

Job Description

We are seeking a skilled IT Systems Administrator I with a minimum of 4 years of experience to manage and support our organization’s IT infrastructure. The ideal candidate has strong hands-on experience with SaaS administration, identity and access management, endpoint support, and automation-driven workflows. This role requires a proactive mindset, strong operational judgment, and the ability to balance security, scalability, and employee experience.

Key Responsibilities

• System Administration: Maintain, monitor, and troubleshoot IT systems including endpoints, identity platforms, and SaaS applications to ensure reliability and employee productivity.
  
• VPN Management: Configure, manage, and troubleshoot VPN solutions (e.g., Jamf, Tailscale) to provide secure remote access for employees and partners.
  
• Jira Administration: Administer and customize Jira, including workflows, automations, user permissions,SSO, MFA, group-based access controls,provisioning/deprovisioning, and integrations with other business systems.
  
• Google Workspace Management: Own day-to-day administration of Google Workspace, including user lifecycle management, security settings, and collaboration tools (Gmail, Drive, Calendar).
  
• Okta Administration: Support identity and access management through Okta,and provisioning/deprovisioning.
  
• Security & Compliance: Assist with implementation and monitoring of security controls, contributing to compliance efforts and internal IT policies.
  
• Technical Support: Provide Tier 2 support, resolving hardware, software, and access-related issues efficiently and professionally.
  
• Documentation: Create and maintain clear documentation for systems, processes, workflows, and troubleshooting procedures.
  

Collaboration: Partner with Security, People Ops, Engineering, and other teams to support IT initiatives and continuous improvement.

Requirements

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical experience).
  
  

Experience

• Minimum 4 years of experience in IT systems administration or a related role.
  

Core Technical Skills

• Hands-on experience with Jira administration and customization (workflows, automations, dashboards).
• Proven experience managing Google Workspace environments (Admin Console, security settings, user lifecycle).
• Experience with Okta for identity and access management (SSO, MFA, user lifecycle).
• Hands-on experience with Jamf Pro for macOS device management (enrollment, policies, configuration profiles, patch management).
• Familiarity with macOS, Windows, and/or Linux environments.
• Basic scripting or automation experience (PowerShell, Bash, or Json) is a plus.
• Experience with BetterCloud for SaaS lifecycle automation, access governance, and security workflows.
  
  

Nice to Have (Not Required)

• VDI experience, including exposure to virtual desktop environments (e.g., Azure Virtual Desktop, AWS WorkSpaces, Citrix, or similar).
• Experience with Aquera (or similar HRIS-to-IT automation platforms) for onboarding, offboarding, and employee change workflows.
• Exposure to IT automation, zero-touch provisioning, or workflow-driven IT operations.
• Strong understanding of VPN technologies, including configuration, monitoring, and troubleshooting.
  
  

Soft Skills

• Strong problem-solving and critical-thinking abilities.
• Clear, confident communication skills with both technical and non-technical stakeholders.
• Ability to prioritize, execute, and adapt in a fast-moving environment.
• Ownership mindset with attention to detail and follow-through.
  

Certifications (Preferred, Not Required)

• Google Workspace Administrator
• Okta Certified Professional
• CompTIA Network+ or equivalent
• Jamf Certified Associate or higher

Benefits

Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.

Salary Range $85,000 - $125,000

Benefits US Only: 

• 401K with an employer match
• Health, dental, vision, life insurance, and short-term and long-term disability coverage. 
• Flexible spending account for health care and dependent care
• Wellness Reimbursement
• Work from Home Reimbursement
• Flexible vacation policy
• Parental leave program
• Company Issued Laptop
  

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.