Italian Speaking E-commerce Support Specialist - Athens, Greece

Job Description

Patrique Mercier Recruitment JP is thrilled to offer an exciting opportunity for an Italian Speaking E-commerce Support Specialist based in the vibrant city of Athens, Greece! In this role, you'll be at the forefront of enhancing the online shopping experience for our Italian-speaking customers, ensuring they receive outstanding support and service.

Your primary responsibilities will involve managing customer inquiries, troubleshooting issues related to e-commerce transactions, and collaborating with various teams to ensure our platform runs smoothly. If you have a passion for e-commerce and exceptional customer service skills, we want to hear from you!

Responsibilities

• Provide high-quality support to Italian-speaking customers via email, chat, and phone.
• Troubleshoot and resolve issues related to orders, payments, and product inquiries.
• Assist in managing product listings and ensuring accurate information is displayed online.
• Work closely with the marketing team on promotional campaigns and customer feedback.
• Document customer interactions and escalate issues when necessary.
• Participate in team meetings to discuss performance metrics and best practices.

Requirements

• Fluency in Italian and English (both written and spoken).
• Prior experience in e-commerce support or a related customer service role is a plus.
• Excellent communication skills and a customer-oriented mindset.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiarity with e-commerce platforms and online shopping systems is beneficial.
• Willingness to work in Athens and engage with a diverse team.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )