Italian Speaking Software Support Specialist - Remote in Greece

Job Description

Patrique Mercier Recruitment JP is thrilled to offer the position of Italian Speaking Software Support Specialist, allowing you to work remotely from the picturesque setting of Greece! In this role, you will provide expert assistance to clients regarding software inquiries and issues, ensuring they receive the highest level of service while leveraging your technical expertise.

As a key player in our support team, you will be responsible for diagnosing software-related problems, guiding customers through solutions, and helping them maximize their software experience. If you’re passionate about technology and customer service, this opportunity is perfect for you!

Key Responsibilities

• Deliver top-notch software support to Italian-speaking clients through various channels including email, phone, and chat.
• Troubleshoot and resolve software issues efficiently while providing clear explanations to users.
• Document all support interactions and solutions in the CRM system comprehensively.
• Develop and maintain a thorough understanding of software products to provide accurate information.
• Collaborate with the development team to escalate technical problems and suggest improvements.
• Participate in ongoing training to keep your skills and knowledge up to date.
• Contribute positively to a collaborative remote working environment.

Requirements

• Fluency in Italian and English, both written and spoken.
• Proven experience in software support or a related field is preferred.
• Strong troubleshooting skills and technical knowledge.
• Excellent communication skills with a customer-centric approach.
• Ability to learn new software and technologies quickly.
• Self-motivated and capable of working independently in a remote setting.
• Open to collaborating in a supportive and dynamic team environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )