Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is proud to announce an opportunity for an Icelandic Speaking Customer Service Agent to join a leading team in Bulgaria, complete with paid relocation support. In this role, you will be vital in delivering outstanding customer service to our Icelandic-speaking clients, ensuring they receive timely and effective assistance with their inquiries.

Responsibilities

• Provide support to Icelandic-speaking customers via phone, email, and chat, addressing a variety of inquiries related to our products and services.
• Offer detailed information regarding account management, service features, and resolve technical issues as needed.
• Handle customer complaints with professionalism and work to find effective solutions swiftly.
• Document customer interactions accurately within the CRM system to facilitate communication and track service quality.
• Collaborate with team members and various departments to improve customer experience and service outcomes.
• Keep updated on industry trends and product knowledge to provide informed support to customers.

Requirements

• Fluency in Icelandic (both written and spoken); proficiency in English is an advantage.
• Experience in customer service is preferred, particularly in a remote or multicultural environment.
• Excellent communication skills and a strong focus on customer satisfaction.
• Ability to troubleshoot issues efficiently and provide thorough support to customers.
• Familiarity with CRM systems and standard office software.
• Self-driven with the ability to work independently and manage multiple inquiries in a remote setting.
• Willingness to relocate to Bulgaria and immerse yourself in a new culture.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....