Included Health

Lead Solutions Engineer

Job Description

At Included Health, our mission is to deliver top-tier, integrated virtual care and navigation solutions to improve healthcare access for everyone. Reporting to the MaAbout Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. Our mission is to raise the standard of healthcare for everyone — breaking down barriers to provide high-quality care for every person in every community. We guide, advocate, and connect our members with personalized, compassionate care across primary, urgent, behavioral, and specialty services. Learn more at includedhealth.com.

About the Role
At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients. You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members.

If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you.


Responsibilities:
  • Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
  • Collaborate with internal Engineering teams on customization requests and technical optimizations.
  • Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
  • Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
  • Participate in customer calls and technical discussions with clients and their vendors.
  • Contribute to ongoing process and systems improvements within the Solutions Engineering team.
  • Share best practices and learnings to support team growth and project success.

    • Qualifications and Requirements:
  • 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
  • Strong technical foundation, including proficiency in SQL.
  • Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
  • Experience working cross-functionally with Product, Engineering, and client stakeholders.
  • Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
  • B.S. in a technical field or equivalent experience.

    • Physical/Cognitive Requirements
  • Prompt and regular attendance at assigned work location.
  • Capability to remain seated in a stationary position for prolonged periods.
  • Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
  • Capability to work with leadership, employees, and members in an appropriate manner.

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