Customer Support Associate – Travel Services

Job Description

We are seeking a dependable and client-focused Customer Support Associate – Travel Services to assist individuals throughout the planning and booking process. This role emphasizes communication, organization, and consistent follow-through to ensure every client receives accurate information and professional support at each stage of their trip. The position is remote and offers flexibility while operating within a structured and supportive environment.

In this role, you will communicate with clients to gather trip details, answer questions, and assist with organizing arrangements. You will research destinations and accommodations, support itinerary preparation, coordinate bookings, and confirm reservations. Maintaining organized records and providing timely updates are essential responsibilities. You will also assist with documentation and adjustments before, during, and after travel as needed.

This position is well suited for individuals who enjoy helping others, value organization, and take pride in delivering dependable customer service without sales pressure.

Key Responsibilities

• Communicate with clients to gather needs and preferences

• Research options and assist with planning

• Coordinate bookings and confirm reservations

• Prepare itineraries and travel documentation

• Provide consistent updates and support

• Maintain accurate client records

Qualifications

• Strong communication and customer service skills

• Attention to detail and time management abilities

• Ability to work independently

• Customer service or hospitality experience preferred but not required

What We Offer

• Flexible remote work schedule

• Structured onboarding and training

• Ongoing professional development

• Supportive, team-oriented environment