Customer Success Associate

Job Description

Were hiring a motivated and client-focused Customer Success Associate to help ensure every client receives organized, responsive, and high-quality support throughout their experience.

In this role, youll act as a key point of contact for clients—maintaining clear communication, coordinating updates, and ensuring no detail falls through the cracks. Youll work independently while leveraging structured systems, tools, and mentorship to deliver a polished, professional experience from start to finish.

This position is ideal for someone who enjoys helping people, thrives in organized environments, and takes ownership of delivering positive outcomes.

Key Responsibilities

• Respond promptly and professionally to client inquiries
• Coordinate scheduling, confirmations, and service updates
• Monitor client progress and ensure timelines are met
• Maintain detailed and accurate documentation
• Identify potential issues and proactively assist in resolving them
• Provide consistent follow-ups to ensure client satisfaction
• Utilize provided systems and workflows to maintain service standards

What Were Looking For

• Strong written and verbal communication skills
• Professional, solution-oriented mindset
• Self-motivated and comfortable working independently
• Highly detail-oriented and organized
• Comfortable learning and using digital platforms and tools
• Prior customer service or client-facing experience preferred (not required)
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

What Makes This Role Stand Out

• 100% remote flexibility
• Structured onboarding and ongoing mentorship
• Clear systems and processes already in place
• Supportive, team-oriented environment
• Opportunity for long-term growth and skill development