Rodizio | Field Support Manager (FSM)

Job Description

Job Title: Field Support Manager 

Location: While this position is remote (with extensive travel), candidates must be based within driving distance of a Rodizio Grill.

Job Type: Full-Time 

Company Overview: Rodizio Grill is a leading full-service restaurant chain with a mix of corporate-owned and franchise-owned stores. We are committed to delivering exceptional dining experiences and operational excellence across all our locations. 

Job Summary: The Field Support Manager will oversee and support the restaurant General Managers in executing the day-to-day operations of both corporate and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company's quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success. 

Key Responsibilities: 

• Operational Oversight: Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections. 

• Performance Management: Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency. 

• Training and Development: Provide ongoing training and support to restaurant managers to enhance their performance and build their benches. 

• Compliance: Ensure all locations comply with health, safety, and labor regulations. 

• Franchise Relations: Support franchisees in achieving their business goals and maintaining brand standards. 

• Strategic Planning: Develop and implement strategies to improve operational efficiency and profitability. 

Requirements

Travel Requirements: 

• The Field Operations Manager is required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers. 

• It is estimated that this role should be 70% in field-related duties and 30% in office-related tasks. 

• Travel Expenses: All travel-related expenses, including transportation, accommodation, and meals, will be covered by the company in accordance with our travel policy. 

Reporting Structure: 

• This role will report directly to the Vice President of Operations. 

Key Performance Indicators (KPIs): 

• Sales Growth: Achieve targeted sales growth for the region. 

• Guest Experience: Maintain high customer satisfaction scores through online feedback and internal surveys. 

• Operational Excellence: Improve operational excellence metrics such as dessert sales, drink sales, and guests/labor hour. 

• Employee Retention: Achieve low employee turnover rates by fostering a positive work environment. 

• Compliance: Ensure 100% compliance with health, safety, and labor regulations. 

• Profitability: Meet or exceed cost of labor, and COS targets for the region. 

Qualifications: 

• Bachelor’s degree in business administration (desired but not required), Hospitality Management, or a related field. 

• Fluency in English required, proficiency in Portuguese and/or Spanish desired but not required. 

• Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role. 

• Strong leadership and interpersonal skills. 

• Excellent analytical and problem-solving abilities. 

• Ability to travel frequently within the assigned region. 

Benefits

Compensation: Competitive cash compensation and health benefits. Base salary of $75K to $90K. 

Why This Role Matters

This is a chance to help individual restaurant owners and company GMs to serve their communities and spread the Alegria of Rodizio. This hands-on role is critical in driving the growth and success of our beloved brand.

About Wonder Franchises: We are a growing investment platform focused on acquiring and operating franchise and multi-site businesses with $1-10 million of EBITDA. Our mission is to identify promising opportunities with franchise or multi-site businesses and drive operational excellence (and growth) across our portfolio companies. Our managing Partner comes from Apollo’s PE group and our CEO and Head of Strategy & Ops are HBS alums. https://www.wonderfranchises.com/