Teamsnap

Customer Success Specialist

Job Description

We’re on the lookout for a Customer Success Specialist who shares our passion for helping customers make the most of our TeamSnap ONE platform. If you’re ready to play a crucial role in ensuring a seamless transition for both new and upgrading customers, we want to hear from you. 

As a Customer Success Specialist, you’ll be the go-to expert for customers embarking on their TeamSnap journey. Whether they’re brand new to our platform or upgrading to our latest offerings, sponsorships, or coaching content, you’ll guide them through the onboarding process with skill and enthusiasm. Your mission is to ensure customers are not only set up for success but also excited about unlocking the full potential of our suite of products within TeamSnap applications. You’ll love this job if you are someone who can manage multiple projects, build fast relationships, and work in partnership with cross-functional Sales and Success teams. 



What You'll Do:
  • Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap.  
  • Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform. 
  • Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch. 


    • What Will Set You Up for Success:
  • A positive attitude, always ready to offer help and support in a friendly and professional manner. 
  • An above average understanding of TeamSnap products and services and best practices for their use.
  • An excitement to help customers and collaborate with colleagues to help them engage effectively with our product. 
  • Excellent communication skills, both verbal and written.
  • Previous experience in SaaS environments.


    • Apply Now
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