Client Operations / Client Success Manager

Job Description

Role: Client Operations / Client Success Manager
Hours: Mountain Standard Time
Salary: $10 - $12 USD per hour (negotiable based on experience)

We are hiring a Client Operations / Client Success Manager to serve as the operational backbone of our client delivery team.

This is not a strategic marketing role. This is a structured, execution-focused position responsible for ensuring client communication, task management, and internal follow-through run smoothly across 12–15 active accounts.

This person will own organization, accountability, and momentum across all client workstreams.

Responsibilities

Account Responsibility

• Responsible for approximately 12–15 active client accounts initially

Client Communication

• Serve as the first-line contact for day-to-day client communication (email, text, Zoom)
• Respond promptly and professionally to client inquiries
• Proactively follow up with clients when action is required (access, approvals, verification, billing setup, etc.)

Task & Workflow Management

• Convert all client requests into structured tasks inside Monday.com
• Assign tasks to internal team members (Paid Media, SEO)
• Clearly communicate deadlines and expectations
• Track all tasks to completion
• Ensure nothing stalls or falls through the cracks

Internal Coordination

• This role will work closely with:
• Paid Media Lead (oversees Google, Meta, Microsoft accounts)
• SEO Lead
• CEO (high-level oversight and strategy calls)

They would NOT be responsible for:

• Ad strategy
• SEO strategy
• Sales
• Direct campaign execution

Direct Reports

• No formal direct reports initially
• Must confidently hold team members accountable to deadlines and follow-ups

Requirements

• English fluency (written and spoken) — client-facing daily
• Highly organized and process-oriented
• Comfortable enforcing structure
• Able to confidently hold team members accountable to deadlines
• Experience managing multiple client accounts simultaneously
• Experience using a task or project management system (Monday.com or similar)
• Not seeking to move into strategy or sales

Nice-to-Haves

• Experience in a marketing agency environment
• Experience supporting Paid Media or SEO teams operationally
• Strong documentation habits
• High attention to detail
• Proactive follow-up style
• Ability to prioritize across multiple deadlines

Benefits

• Remote Work Flexibility – Work from anywhere while staying connected with a high-performing team.
• Career Growth Opportunities – Expand your expertise in digital marketing and client management.
• Supportive Team Culture – Collaborate with passionate professionals who value teamwork and innovation.

If you're a strategic thinker with a passion for digital marketing and client success, we’d love to hear from you!