Enablement Program & Operations Manager
Job Description
About the Role:
This role plays a key role in scaling our high-performing revenue organisation. This role owns core enablement operations that keep the business running effectively, including knowledge management, reporting and analytics, programme coordination, GTM communications, and cross-functional project management.
You will ensure enablement programmes are organised, measurable, and easy for the field to engage with. You will maintain the systems, content, and processes that support onboarding, certifications, and ongoing development. You will also identify opportunities to improve how enablement operates and how impact is measured across the GTM organisation.
Team Dynamics:
You will join a high-impact, high-performing global revenue enablement team focused on driving measurable business outcomes. The team combines expertise in sales, enablement, adult learning, and operations.
We operate with high standards, clear ownership, and a strong bias for action. We value collaboration, accountability, and continuous improvement. We support each other, share best practices, and focus on work that moves the business forward.
Your Impact:
Enablement content & knowledge management
- Own Guru content administration and maintenance.
- Process incoming content requests from across the business.
- Partner with collection owners and departments to keep content accurate and current.
- Maintain a high platform trust score.
- Run monthly syncs with the Guru CSM.
- Prepare and maintain pre- and post-session documentation in Guru.
Reporting & analytics
- Produce ongoing reports for enablement sessions.
- Compile quarterly summary reports with data analysis and insights.
- Maintain the Enablement analytics dashboard in Wrike Analyze.
- Support ad-hoc reporting requests.
- Identify opportunities to improve reporting, dashboards and data flows.
- Implement enhancements that improve clarity, usability and automation.
Programme coordination
- Schedule enablement sessions and manage invitations.
- Coordinate workshops, certifications and ongoing enablement activities.
- Track participation and progress.
- Support mentor and onboarding programmes where needed.
GTM communications
- Create monthly GTM newsletters using Marketo, Guru and related tools.
- Support structured, consistent communication to the field.
Access & systems management
- Process daily access requests across enablement tools and platforms.
- Maintain course and learning plan inventories in Wrike.
- Ensure alignment with LMS structures.
Project management
- Manage cross-functional projects, including Global Kickoff.
- Build project plans, track milestones and ensure delivery.
- Partner with stakeholders to keep initiatives on track.
Content & course development
- Occasionally create or update courses using AI-enabled or authoring tools such as Jollydeck or Articulate Rise.
- Provide light presentation and slide support aligned to brand guidelines.
Process design & optimisation
- Design and refine end-to-end enablement processes.
- Improve scalability and operational efficiency.
- Support internal certifications and structured programmes.
Operational support
- Assist with ad-hoc operational and tooling requests.
- Contribute to continuous improvement of enablement operations.
Your Qualifications:
- 3+ years in enablement, revenue operations, L&D, or program management.
- Experience administering knowledge bases, LMS platforms, or enablement tools.
- Strong reporting and analytics capability, with comfort working in dashboards and data sets.
- Proven project and stakeholder management skills across cross-functional teams.
- High attention to detail and ability to manage multiple workflows simultaneously.
- Comfort working with systems, tools, and process-driven environments.
Why Join Wrike?
- 28 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health Insurance (Employees + Dependents)
- Life Insurance Plan
- Utility Allowance (30 EUR/month, subject to taxation)
- Fitness plan (800 EUR/year)
- Full-remote & On-demand access to Co-working space
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
#LI-AT1
Who Is Wrike and Our Culture
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
