Senior Product Operations Manager (Growth & Insights) - India

Job Description

Key Responsibilities: Tooling & Infrastructure Optimization

Tech Stack Ownership: Lead the integration, management, and optimization of the core Product stack (e.g., Jira, Pendo, Confluence) and its connection with organizational tools (e.g., Salesforce, Slack).

Workflow Efficiency: Configure and govern tools to minimize manual effort and maximize cross-functional visibility into product development and performance.

Enablement & Governance: Act as the internal subject matter expert (SME), developing comprehensive documentation and training to ensure the entire Product organization utilizes our tools to their full, standardized potential.

Key Responsibilities: Product Telemetry & Data Insights

Data Architecture Strategy: Partner with the Data Analytics team to define and evolve our product telemetry strategy, ensuring we consistently capture robust, high-quality user behavior and event data.

Pendo Instance Management: Own the Pendo platform, including tag management, guide deployment (in-app messaging), and Resource Center optimization for maximum user engagement.

Instrumentation & Integrity: Collaborate closely with Product and Engineering to enforce consistent conventions and ensure a robust, reliable data pipeline from our databases to the data warehouse (Snowflake) and Pendo.

Key Responsibilities: KPI Development & Outcome-Based Success

Strategic Metric Definition: Assist leadership in defining and tracking the "North Star" metric and supporting Leading/Lagging indicators that drive the business.

Automated Reporting: Design, build, and maintain automated dashboards that provide a clear view of product health, adoption, and retention.

Outcome Achievement Culture: Drive a cultural shift from a focus on "Initiative Completion" to "Outcome Achievement" by rigorously tracking the post-launch impact of features against their original business hypotheses.

Key Responsibilities: Growth Practices & Experimentation

Growth Loop Optimization: Partner with Growth and Expansion business stakeholders to identify friction points in the user journey (Aha! moments, churn triggers) using quantitative data.

Experimentation Framework: Establish a standardized process for A/B testing, from hypothesis generation to post-mortem analysis.

Self-Serve Engine: Use Pendo Guides and product data to drive "product-led growth" (PLG) initiatives, such as automated onboarding and upsell triggers.

Required Skills & Experience:

Technical: Advanced proficiency in Pendo preferred, Snowflake, Segment, and SQL.

Analytical: Demonstrated ability to translate raw telemetry data into clear, actionable business narratives and strategic recommendations.

Strategic: Experience implementing and driving strategic planning, particularly with OKR (Objectives and Key Results) frameworks.

Operational: Proven track record of auditing and standardizing "messy" tech stacks and complex cross-functional workflow

The Ideal Candidate Profile:

The "Data Translator": You can talk API integrations with Engineers and ROI with Executives in the same hour.

The "Process Architect": You are obsessed with efficiency, find beauty in a perfectly automated workflow, and actively eliminate "work about work.

The "Growth Tinkerer": You possess a deep curiosity about user psychology and how small changes in telemetry can unlock massive growth and optimization opportunities.