Chat Support Specialist

Job Description

We are seeking a dedicated Chat Support Specialist to join our dynamic customer service team. In this role, you will be the frontline communicator, delivering timely and effective support through live chat to enhance customer satisfaction and loyalty.

This position offers an exciting opportunity to engage with diverse customers, resolve inquiries efficiently, and contribute directly to the overall customer experience.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using CRM software and chat platforms.
• Strong problem-solving skills and a customer-first attitude.
• Reliable internet connection and a quiet workspace to support remote work requirements.

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Wellness Resources