Business Operations Manager

Job Description

Operations Manager

Company: Bloom & Bond
Employment Type: Full-Time
Compensation: $50,000 – $70,000 per year (based on experience)
Location: Remote (must be comfortable working across multiple time zones)

About Bloom & Bond

Bloom & Bond is a fast-growing e-commerce / DTC brand building a scalable, systems-driven business designed for long-term growth. We operate lean, move quickly, and believe operational excellence is the foundation of scale.

We are not looking for an administrator.
We are hiring an operator.

This role is for someone who thrives on building structure, documenting processes, managing people, and ensuring nothing falls through the cracks. You will be responsible for turning complexity into clarity and building the operational backbone that supports sustainable growth.

Role Overview

The Operations Manager will run the day-to-day operations of Bloom & Bond across systems, people, and supply chain.

You will:

• Build and maintain operational systems
• Hold the team accountable to KPIs
• Oversee hiring and onboarding processes
• Manage inventory, 3PL, and logistics
• Provide financial visibility into operational spend

Your success will be measured by how well the business runs without friction, bottlenecks, or chaos.

This is a high-ownership role with direct impact on performance and scalability.

Core Responsibilities

1. Systems & SOP Development

• Build, document, and maintain SOPs for every role and process inside Notion
• Ensure every team member has a clear playbook and job scorecard
• Audit current workflows and identify bottlenecks
• Create systems that remove reliance on tribal knowledge
• Maintain operational dashboards and KPI trackers
• Use AI tools to automate and optimize repetitive processes

2. People Management & Accountability

• Serve as the primary day-to-day point of contact for the team
• Run weekly team standups and structured 1:1 meetings
• Track KPIs using role-based scorecards
• Conduct monthly and quarterly performance reviews
• Lead underperformance conversations and manage PIPs when needed
• Process contractor and team payments accurately and on time
• Foster a culture of accountability and ownership

3. Hiring & Onboarding

• Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling)
• Oversee recruiter (if/when added to the team)
• Maintain updated job descriptions and role scorecards
• Build structured onboarding plans for every new hire
• Ensure new team members can ramp quickly using documented systems

4. Supply Chain & Fulfillment

• Own inventory tracking and demand forecasting
• Proactively manage reorder cycles
• Coordinate freight logistics and shipment timelines
• Manage 3PL relationships and monitor SLAs
• Prevent stockouts and overstock through forecasting accuracy
• Continuously optimize supply chain costs and efficiency

5. Cost Visibility & Financial Oversight

• Track recurring operational expenses (tools, subscriptions, vendors)
• Identify anomalies and unnecessary spend
• Deliver a monthly OPEX summary with observations
• Monitor budget vs. actuals and flag discrepancies
• Support data-driven operational decision-making

Requirements

Requirements

• 2+ years in Operations or Project Management within e-commerce or DTC
• Advanced Notion and/or ClickUp user (required)
• Actively uses AI tools daily to build systems and automate workflows
• Experience managing remote teams across time zones
• Hands-on supply chain experience (inventory, 3PL, freight, forecasting)
• Comfortable reading and interpreting basic financial reports
• Experience managing hiring pipelines

Preferred Experience

• Scaling a DTC brand from early growth to structured operations
• Building KPI dashboards and operational scorecards
• Implementing automation using AI tools
• Multi-vendor and multi-channel supply chain exposure

Benefits

Company: Bloom & Bond
Employment Type: Full-Time
Compensation: $50,000 – $70,000 per year (based on experience)
Location: Remote (must be comfortable working across multiple time zones)