Customer Service Management Professional

Job Description

Were looking for a Customer Service Management Professional to oversee client interactions, coordinate service workflows, and ensure a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone who is organized, people-focused, and confident managing multiple client needs while working independently with structured tools and guidance.

Key Responsibilities

• Coordinate and monitor client communications and service processes
• Ensure timely responses, follow-ups, and resolution of client issues
• Organize schedules, confirmations, and operational details as needed
• Maintain accurate records and documentation of client interactions
• Provide professional, solution-focused support in client-facing situations

Qualifications

• Strong communication, organizational, and problem-solving skills
• Customer service, client management, or related experience preferred but not required
• Ability to manage multiple priorities independently in a remote environment
• Detail-oriented, reliable, and comfortable with technology
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM

What Makes This Role Stand Out

• 100% remote flexibility
• Structured onboarding, training, and ongoing support
• Supportive team environment with opportunities to expand skills and responsibilities
• Experience managing client workflows and service operations in a professional setting