Houzz

Revenue Enablement Program Manager, Customer Education

Job Description

About the Role

We are seeking an experienced and strategic Revenue Enablement Program Manager to own Customer Training across onboarding, partner enablement, and paid education services. This role is responsible for building a scalable customer and partner training motion that accelerates time to value, drives product adoption, improves retention, and unlocks services revenue.

This role sits within Revenue Enablement and partners closely with Customer Success, Sales, Partnerships, Product, and Services. You will own the end-to-end strategy, content, delivery model, and measurement for customer and partner training programs, with a mandate to evolve training into a repeatable, monetized offering.


What You'll Do
  • Customer & Partner Training Program Development:
  • Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
  • Define clear learning objectives tied to adoption, retention, and customer outcomes
  • Develop role-based, lifecycle-aligned curricula for customers and partners
  • Ensure training programs support successful onboarding, early activation, and long-term value realization
  • Paid Training & Services Enablement
  • Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
  • Define training packages, delivery models, and success criteria
  • Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
  • Track revenue contribution, attach rate, and ROI of training services

  • Content Development & Learning Design:
  • Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
  • Translate product capabilities into practical, outcome-driven customer workflows
  • Continuously update training content based on product changes, customer feedback, and adoption data
  • Ensure content is consistent, high quality, and easy to deliver at scale
  • Facilitator Enablement & Delivery Readiness
  • Enable and certify internal and external facilitators to deliver customer and partner training
  • Establish delivery standards, certification criteria, and quality controls
  • Coach facilitators to reinforce value, adoption best practices, and customer outcomes
  • Ensure consistent learner experience across all delivery formats

  • Cross-Functional Collaboration:
  • Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
  • Collaborate with Sales and Partnerships to support customer and partner readiness pre- and post-sale
  • Work closely with Product to ensure training reflects product truth and roadmap direction
  • Act as the single point of accountability for customer and partner training within Revenue Enablement

  • Metrics & Impact:
  • Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
  • Measure engagement and effectiveness of training delivery and content
  • Use data and feedback to continuously optimize programs and prioritize investment
  • Report on training impact to Revenue Enablement and GTM leadership

    • At a Minimum, We'd Like You to Have
  • 5+ years in Revenue Enablement, Customer Enablement, Learning Programs, or a related role
  • Proven experience designing and scaling customer or partner training programs
  • Experience building or supporting paid services or monetized training offerings preferred
  • Strong instructional design and adult learning expertise
  • Ability to translate product functionality into clear customer outcomes
  • Strong cross-functional leadership and stakeholder management skills
  • Data-driven approach to program design and optimization
  • Strong project management skills with the ability to operate in ambiguous, build-from-scratch environments

    • Ideally, You'll Also Have
  • Experience supporting SaaS customer onboarding and post-sale enablement
  • Familiarity with customer lifecycle enablement, adoption frameworks, or value realization models
  • Experience working with learning platforms or content management systems
  • Background in fast-growing or scaling organizations

    • Apply Now
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