Plaid

Senior Developer Relations Engineer - Customer Growth and Experience

Job Description

The mission of the Developer Relations team is to empower developers to easily use and understand Plaid’s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods. The scope of this role covers all of Plaid's commercially available, customer-facing products.

We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies (and we believe every company is a fintech company, even if they don't know it yet) integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience.


Responsibilities
  • Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience.
  • Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations.
  • Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
  • Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
  • Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.

    • Qualifications
  • 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
  • Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
  • Experience building sample applications and technical demos.
  • Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.
  • Ability to quickly learn and clearly explain new technologies and concepts.
  • Strong developer empathy, with the ability to understand and communicate what matters most to developers.
  • Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.

    • Nice to Have
  • Familiarity with OpenAPI.
  • Experience with web or mobile development.
  • Experience working on B2B APIs.
  • Experience building or growing developer communities around B2B APIs.
  • Strong presentation skills.
  • Experience creating technical content across formats such as slide decks, diagrams, web apps, or video.

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