Customer Service Specialist – Dutch Speaker (Remote)
- Talentworldgroup
Job Description
Customer Service Specialist – Dutch Speaker (Remote)
Training: 1 week (20 hours of training, date to be defined)
Application deadline: 28 February 2026
About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer service and innovation.
Position Overview
We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. High-level Dutch and fluent English (written and spoken) are required.
This role supports a premium home-based project in the online travel industry, providing first-level customer support via inbound and outbound channels. You will handle multiple cases and calls simultaneously, focusing on booking modifications, cancellations, deposit claims, and complaint escalations.
Key Responsibilities
- Handle inbound and outbound customer service calls and case management
- Act as the first point of contact for homeowners using a booking platform
- Provide timely and high-quality assistance, including escalations
- Log, classify, and follow up on all customer interactions
- Maintain accurate records of call history and resolutions
- Analyze call data and share customer feedback
- Stay updated on platform and process changes
- Collaborate with internal and external teams through clear written communication
Requirements
- High fluency in Dutch and professional-level English
- Proven customer service experience
- Ability to multitask between live calls and case handling
- Strong computer literacy and experience working online
- Experience with both inbound and outbound customer interactions
- Clear, empathetic, and professional communication under pressure
Nice to Have
- Experience with Zendesk or similar ticketing systems
- Familiarity with Slack or online collaboration tools
- Experience in the online travel industry
- Technical support background (electronics, machinery, industrial sectors)
- Experience with Salesforce and standard office tools
Technical Requirements
Internet: Stable wired broadband connection
Hardware:
- Processor: Minimum 1.8 GHz (64-bit preferred)
- RAM: 8 GB or more
- Storage: Minimum 10 GB free
- Screen: 1920×1080 resolution preferred
- Wired USB headset
Operating System:
- Windows 11 or later
- macOS 13 or later
Work Schedule (CET Time Zone)
Availability Requirements:
- Schedule: Monday to Sunday, 2:00 PM – 6:00 PM
- Sunday availability is mandatory
- Weekly hours: Minimum 20 hours, maximum 30 hours
- Days off: 2 days per week (not on weekends)
- Weekend schedule: Same availability (2:00 PM – 6:00 PM)
What We Offer
- Hourly rate: €12/hour
- 100% remote work
- Flexible, project-based assignments
- Long-term collaboration opportunities
- Career development and learning paths
- Gamification program (performance-based bonuses and paid holiday hours)
- Freelance cooperation agreement
Join Us
If you are customer-focused, tech-savvy, and thrive in a fast-paced remote environment, wed love to hear from you.
Apply by 28 February 2026 to be considered for our next training group.
