Supportkind

Workplace Operations Systems and Support Specialist

Job Description

Position Summary
 
KIND seeks a Workplace Operations Systems and Support Specialist to provide critical support within the Operations team, responsible for the smooth administration of core platforms, tech tools, and equipment management across the organization. The incumbent ensures that employees—especially legal staff whose work requires strict confidentiality, secure data handling, and uninterrupted access to case-critical systems—have the operational and technical support they need to work efficiently. The Workplace Operations Systems and Support Specialist plays a key role in maintaining the reliability and security of hardware, software systems, and HR workflows that directly impact attorney productivity, casework timelines, and compliance obligations. The Specialist also acts as a liaison between operations, IT vendors, and internal teams to ensure that the legal team’s tools, devices, and platforms remain secure, optimized, and fully functional at all times.
 
This is a remote position based from any location in the U.S.
 
This position is contingent upon continued funding.


Essential Functions
  • System & Platform Administration
  • Maintains backend administration for workplace apps and platforms (e.g., Microsoft 365, Vonage, Adobe, Sharefile, Iron Mountain, CDW, Amazon, Staples, Zoom, etc.), ensuring legal teams have uninterrupted access to essential platforms used for case documentation, client communication, and secure file exchanges.  
  • Provides first-level technical troubleshooting and user guidance for internal platforms and tools, with an emphasis on resolving issues that could delay legal casework or affect time-sensitive filings.  
  • Collaborates with vendors and IT support services to escalate and resolve technical issues as needed, prioritizing items that impact attorney workflows, client confidentiality, or regulatory compliance.  

  • Asset Management  
  • Tracks and manages IT hardware inventory including laptops, mobile phones, and accessories, ensuring legal staff receive reliable and compliant devices capable of handling sensitive case materials.  
  • Coordinates distribution, retrieval, and lifecycle tracking of equipment for all employees, including timely deployment of encrypted laptops and secure communication devices for legal teams.  
  • Ensures timely provisioning of devices for new hires and proper recovery from departing staff, protecting access to confidential client information and maintaining chain-of-custody standards for legal data.  

  • Tech Support & Troubleshooting  
  • Act as a go-to resource for technical support and internal troubleshooting requests, with a heightened focus on supporting attorneys and legal assistants whose work depends on time-critical system access.  
  • Creates and maintains basic documentation and how-to guides for recurring platform issues, including specialized guidance for legal workflows such as document protection, redaction tools, encrypted communications, and secure file transfers.  
  • Provides training or walkthroughs to new and existing employees on tech tools, ensuring legal teams understand how to use systems securely and in compliance with confidentiality protocols.  

  • Shared Calendar & Workflow Coordination  
  • Owns and manages the organization’s shared operations calendar.  
  • Coordinates and tracks HR-related calendar events including new hire orientations, internal transfers, offboarding, and departures, ensuring the legal team is properly supported with equipment, accounts, and access on day one—crucial for active caseloads.  
  • Ensures calendar visibility and task tracking for cross-functional teams involved in onboarding and offboarding workflows, with special attention to maintaining secure access for legal staff and removing access promptly at offboarding to protect confidential case data.  

  • Process Optimization  
  • Partners with HR, IT, and Operations to streamline task flows related to employee lifecycle events, removing operational bottlenecks that can delay the legal team’s ability to take on cases, meet deadlines, or manage client communications.  
  • Identifies inefficiencies in current systems and recommend improvements, with a focus on strengthening data security, compliance readiness, and workflow continuity for legal operations. 



  • Undergraduate degree with 1 year of relevant experience; or high school diploma with a minimum of 5 years of relevant experience. 
  • Must be fluent in English; fluency in Spanish preferred but not required. (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
  • Minimum of 2 years of experience in technical operations, account administration, asset management or related role preferred.
  • Experience coordinating across departments in a matrixed or multi-site environment. 
  • Strong analytical and problem-solving abilities, especially in identifying and resolving tech issues and workflow anomalies. 
  • Ability to travel (domestically) as assigned (5-10% or less) 
  • Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.); Strong understanding of Microsoft products and integration systems
  • Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
  • Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
  • Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
  • Committed to practicing and supporting wellbeing and a work-home life balance. 
  • Experience working and communicating in a remote environment preferred but not required. 


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