Customer Support Agent (Russian Speaking)

Job Description

Govorite po russki? Help Us Redefine "Best Service" in the Digital Age 🇷🇺

The Mission

At Best Service Team (BST), we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team, we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

What is BST?

BST is a dedicated provider specializing in the intersection of technology and human interaction. We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online betting industry. If you thrive in fast-paced, tech-driven environments, you’ve found your home.

The Role: Russian-Speaking Support Advocate

You aren’t just a "point of contact." You are the voice of our brand for the Russian-speaking market. In the world of online gaming, speed, precision, and cultural nuance are everything. You will be the hero who turns a technical query or a complex challenge into a moment of loyalty and satisfaction.

What Your Day Will Look Like

• The Bridge Builder: Engage with Russian-speaking customers via phone, email, and chat, ensuring every interaction is seamless and professional.
• The Detective: Solve complex challenges unique to the gaming industry, providing accurate solutions in a timely manner.
• The CRM Guru: Carefully document interactions and feedback, helping our international team stay aligned and informed.
• The Collaborator: Work across a global, remote team to resolve high-impact issues for world-class brands.
• The Continuous Learner: Dive into training sessions to sharpen your product knowledge and service mastery.

Requirements

• Fluency in Russian and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays if needed.

Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.
• Join our complimentary Book Club sessions, available in Russian & English
• Experience lively virtual team-building activities—because work should be fun!
• Annual Leave: 20 working days per year
  
  Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!