Italian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

• Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information.
• Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution.
• Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction.
• Document customer interactions accurately in our CRM system to maintain quality service standards.
• Work collaboratively with team members to ensure consistent service delivery and enhance customer experience.
• Stay updated on product offerings and industry trends to provide informed and relevant support to customers.

Requirements

• Fluency in Italian (both written and spoken); proficiency in English is preferred.
• Previous experience in customer service, particularly in a remote setting or international environment.
• Strong communication skills with an emphasis on empathy and customer understanding.
• Ability to troubleshoot issues effectively and provide solutions promptly.
• Familiarity with CRM systems and standard office software applications.
• Self-motivated, capable of working independently in a remote work environment.
• Willingness to relocate to Bulgaria, embracing the opportunity to experience a new culture.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....