Microsoft Dynamics 365 Business Central Support Consultant

Job Description

TEKenable requires a Dynamics 365 Business Central Consultant for its expanding Dynamics 365 ERP Support function for a permanent position in Islamabad, Pakistan/ India.

The Microsoft Dynamics 365 Business Central (BC) Support Consultant is responsible for delivering high‑quality application support, issue resolution, and functional guidance to clients using the Business Central platform. This role ensures smooth day‑to‑day operations of customer environments by troubleshooting functional and technical issues, analysing root causes, and providing best‑practice recommendations that align with their business processes.

The consultant works closely with end users, internal support teams, and the ERP delivery team to maintain system stability, optimise usage, and enhance the overall user experience. The role requires a deep understanding of Business Central's modules and functionalities, combined with excellent problem-solving and communication skills.

Responsibilities

• Provide2nd/3rd line support for Business Central, resolving functional queries, configuration issues, and system errors.
• Analyse, troubleshoot, and document issues across core BC modules (e.g., Finance, Inventory, Sales, etc.)
• Assist users with queries related to Business Central functionalities and ensure best practices are followed.
• Work directly with clients to understand problems, gather requirements, and suggest corrective or preventative actions.
• Collaborate with other technical teams to escalate and resolve complex issues (extensions, integrations, APIs, BC upgrades).
• Maintain and update support documentation, runbooks, and solution knowledge base articles.
• Assist with minor configuration changes, setups, permission management, and data corrections (as appropriate).
• Support release management activities including testing, validation, and deployment of BC updates or customisations.
• Monitor service requests to ensure adherence to agreed SLAs and internal quality standards.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Provide user training and guidance to help clients maximise their use of Business Central.
• Monitor and manage support tickets through a help desk system, ensuring timely resolution and tracking of issues.
• Escalate unresolved issues to senior consultants or developers when necessary.
• Monitor the health of Business Central systems, performing routine maintenance, and ensuring optimal performance.

Skills and Requirements:

• Strong Dynamics 365 Business Central BC implementation experience.
• Experienced in the change management process and coordinating with technical resources to create solution design documents.

• Strong Interpersonal skills with ability to support and communicate with users on all levels
• Experience supporting BC integrations, extensions, and third‑party add‑ons.
• Ability to analyse complex issues, interpret logs, and identify root causes
• Excellent English, written and Oral
• Excellent problem-solving skills with strong analytical skills

Desirable Experience:

• Previous experience in a customer service environment
• ITIL exposure
• Familiar with ITSM tools, support processes, and service SLAs.
• Microsoft certification in Business Central (or willingness to achieve it) is an advantage.

Education:

• Relevant third level qualification in Business or IT advantageous but not essential;
• Relevant functional and technical accreditations highly desirable.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

TEKenable's culture is built upon the values of resilience, heartfelt service, always striving and insatiable curiosity. You can learn more about our values at www.tekenable.ie. Candidates applying for this role need to be able to demonstrate how they have applied these values in other roles and how they'll contribute to them, should they be successful.

TEKenable was named Technology Business of the Year, was included in the Deloitte Fast50 for 3 years running and won the Fast50 Impact award. We have global reach with operations in Ireland, the UK, Hungry, Spain & UAE and expertise across Financial Services, Healthcare, Agri-Food, and the Public Sector. 

At TEKenable we foster a culture of diversity and inclusion as we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to providing equal employment opportunities regardless of gender, disability, sexual orientation, generation, or belief.