Patient Support Specialist

Job Description

The Remote Patient Support Specialist serves as a primary point of contact for patients, providing guidance, support, and education regarding healthcare services, treatments, and processes. This role ensures that patients receive timely assistance, accurate information, and compassionate care while navigating their healthcare experience. The position is fully remote and requires strong communication skills, empathy, and problem-solving abilities.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities

• Respond to patient inquiries via phone, email, or chat, providing accurate and timely support

• Guide patients through scheduling, treatment plans, and administrative procedures

• Educate patients on healthcare services, insurance processes, and available resources

• Document patient interactions, maintain records, and update patient profiles accurately

• Collaborate with healthcare providers, administrative staff, and care teams to resolve patient issues

• Monitor patient satisfaction and follow up to ensure quality care and positive experience

• Identify opportunities for process improvement in patient support services

• Maintain compliance with HIPAA regulations and organizational privacy standards

• Participate in team meetings, training sessions, and professional development activities

Required Qualifications

• High school diploma or GED required; Associate or Bachelors degree in healthcare, nursing, or related field preferred

• 2–4 years of experience in patient support, healthcare administration, or customer service roles

• Strong knowledge of healthcare processes, insurance procedures, and patient care principles

• Excellent verbal and written communication skills

• Empathetic, patient-focused approach to customer service

• Ability to work independently and manage multiple patient interactions remotely

• Proficiency with electronic health records (EHR) systems, scheduling software, and Microsoft Office suite

Preferred Qualifications

• Experience in telehealth or remote patient support environments

• Familiarity with HIPAA compliance, medical terminology, and healthcare regulations

• Previous experience supporting patients with chronic conditions or specialized treatments

• Strong problem-solving, organizational, and time management skills

Compensation

• Annual Salary Range: $45,000 – $65,000 USD, based on experience and healthcare knowledge

• Performance-Based Bonus: Eligible, tied to patient satisfaction metrics and service quality

Benefits

• Comprehensive medical, dental, and vision insurance

• 401(k) retirement plan with employer matching

• Paid time off, paid holidays, and sick leave

• Life, short-term, and long-term disability insurance

• Flexible remote work arrangement

• Professional development, training, and certification reimbursement

• Employee wellness and assistance programs

Work Authorization & Residency Requirement

• Must be legally authorized to work in the United States

• Must currently reside within the United States

• Applications from candidates outside the U.S. will not be considered