Service Desk Analyst (Security Cleared)

Job Description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our team in Australia

Requirements

What you'll do:

• Provide Level 1/2 Service Desk support for end-user issues across collaboration and productivity services, primarily within Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). 
• Troubleshoot common M365 issues including Outlook profiles and mailboxes, calendar access and sharing, Teams client/meeting issues, and OneDrive/SharePoint access. 
• Support and maintain collaboration environments through minor M365 configuration changes, feature requests, service enhancements, and security posture improvements under guidance. 
• Provide support for Audio Visual and meeting room technology, including Teams Rooms, conferencing devices, basic AV troubleshooting, and coordination with AV vendors as required. 
• Act as an escalation point for the Phone Team, DSOs, and embedded team members on collaboration-related issues, and assist with major incident triage including tenant-wide M365 or conferencing outages. 
• Document resolutions and contribute to Service Desk knowledge articles, while communicating clearly with users and stakeholders during incidents and service interruptions.

What you'll bring:

• Must hold active NV1 (Negative Vetting 1) Government Clearance
• Experience in a Service Desk or Technical Support role (Level 1 or 2). 

• Practical experience supporting end users with Microsoft 365 applications. 

• Basic understanding of: 

• User access and permissions 

• MFA and modern authentication concepts 

• Collaboration tools and shared workspaces 

• Exposure to Teams meetings or meeting room technology (hands-on or support-based). 

• Confidence using a ticketing system and remote support tools. 

• Strong customer service skills and clear communication. 

• Willingness to learn and grow capability across M365 services and AV platforms. 

• Ability to prioritise work and remain calm during outages or high-impact incidents. 

Benefits

 Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.