Olo

Senior Product Manager - Pay

Job Description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions and data enable brands to do more with less and make every guest feel like a regular.

As a Senior Product Manager, you are on a mission to identify and solve our customers’ most perplexing challenges by owning mission-critical, in-store payment experiences. You develop the vision and strategy for your product while maintaining alignment with executive stakeholders.

Reporting to the Director, Product Management, you will lead your team on the prioritization, discovery, and launch of solutions that directly impact restaurant revenue, guest experience, and customer reputation. Your relentless focus on measuring impact ensures we continuously deliver value and maintain our position as the best-in-breed provider in our space.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.


What You'll Do
  • Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware.
  • Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows. 
  • Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints. 
  • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
  • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
  • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
  • Known expert on multiple products, customers, user personas, and their respective pain points.
  • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations.
  • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
  • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
  • Ensure economic viability by managing the budget and securing executive approval for major cost increases.
  • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
  • Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
  • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

    • What We'll Expect From You
  • 5+ years of experience in a software Product Management role.
  • Track record of consistently delivering on your team's quarterly product objectives.
  • Experience influencing and collaborating with senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives.
  • Experience presenting complex ideas clearly and persuasively, navigating organizational dynamics, and building strong relationships at all levels of the organization.
  • Experience leveraging a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress.
  • Experience leading changes as new information arises, making sound tradeoff decisions to support customer and business needs.
  • Bachelor’s Degree or higher or equivalent practical experience.

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