Customer Success Travel Specialist

Job Description

Position Overview

We are seeking motivated and customer-focused individuals to join our team as a Remote Customer Success Travel Specialist. In this role, you will support clients throughout the travel planning and booking process, ensuring a accurate, and positive experience from start to finish.

This position combines customer service, travel coordination, and relationship management in a fully remote environment. No prior travel industry experience is required — comprehensive training and ongoing support are provided.

Required Responsibilities

• Assist clients with travel accommodations, cruises, tours, and related services

• Provide destination information and personalized travel recommendations

• Coordinate confirmations, updates, and booking changes with travel suppliers

• Respond to client inquiries via phone, email, and online platforms

• Resolve service-related concerns in a timely and professional manner

• Maintain accurate client records and booking documentation

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with problem-solving abilities

• Detail-oriented and highly organized

• Comfortable working independently in a remote environment

• Must be at least 18 years of age

• Residency in the U.S., U.K., or approved regions

• No previous travel industry experience required — training provided

What We Offer

• 100% remote work environment

• Flexible scheduling

• Structured training and ongoing mentorship

• Incentive programs and travel-related perks