Lyra Health

Claim Operations Manager, Revenue Cycle Ops

Job Description

About the Role

Lyra is looking for a strong Claim Operation Manager of Revenue Cycle to lead daily billing operations across our Revenue Cycle Operations functions. This is a working manager role—meaning you’ll guide a team of associates and senior associates, roll up your sleeves to troubleshoot complex issues, and partner closely with leadership to ensure smooth operations and measurable results. This role blends people leadership, process ownership, and hands-on billing expertise—ideal for someone who thrives in high-volume environments and can bring clarity, structure, and accountability to complex workflows.


Responsibilities
  • Manage a team of associates and senior associates responsible for health plan accounts receivable activities.
  • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality.
  • Coach team members on issue resolution, payer nuances, and effective work prioritization.
  • Maintain and continuously improve SOPs related to Health Plan AR workflows.
  • Work cross-functionally to resolve operational blockers and support billing process stability.
  • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment.
  • Track operational KPIs (e.g., outstanding AR, follow-up timelines, error trends) and escalate performance risks proactively.
  • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability.
  • Translate high-level departmental goals into actionable team-level workflows and performance standards.
  • Support rollout of operational improvements and provide feedback to leadership on what’s working and what’s not.

    • Qualifications
  • Experience leading or mentoring team members in a fast-paced billing environment
  • Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows
  • Comfortable in a hands-on leadership role with a strong bias for action and clarity
  • Experience with RCM Billing Tools, external payer tools, and payer relationships
  • 2+ years of management experience
  • At least 6 years of revenue cycle experience
  • Coding experience, preferably holding a Certified Professional Coder (CPC) certificate with a nationally recognized organization such as the AAPC (American Academy of Professional Coders)
  • Familiarity with BI tools, such as Snowflake and Tableau
  • Experience in a quick paced start-up environment, preferably within a mental health setting

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