Customer Support Travel Advisor

Job Description

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are currently hiring Customer Support Travel Advisors to assist clients with travel planning, bookings, and post-booking support. In this fully remote role, you will provide professional customer service while coordinating flights, hotels, cruises, tours, and vacation packages.

This opportunity is ideal for individuals with strong communication skills who enjoy helping clients and solving travel-related inquiries. No prior travel industry experience is required. Training and onboarding are provided. Multiple openings available.

Responsibilities

• Assist clients with booking flights, hotels, cruises, and vacation packages

• Respond to customer inquiries via phone, email, and online platforms

• Manage booking confirmations, travel updates, changes, and cancellations

• Provide destination information and travel recommendations

• Troubleshoot travel-related issues and provide timely resolutions

• Maintain accurate client records and documentation

• Stay updated on travel policies, supplier promotions, and industry updates

Qualifications

• Strong customer service and problem-solving skills

• Excellent written and verbal communication abilities

• Detail-oriented with strong organizational skills

• Comfortable using online systems and booking platforms

• Ability to work independently in a remote environment

• Reliable internet connection and home office setup

• Must be 18+ years old

• Must reside in an eligible hiring region

Compensation & Structure

• Remote independent contractor opportunity

• Flexible part-time or full-time scheduling options

• Comprehensive training and certification provided

• Access to travel booking tools and supplier partnerships

• Opportunities for professional growth and advancement