Charter Sales Representative

Job Description

Position Type: Full-Time, Remote

Working Hours: EST

About Pavago

At Pavago, we are hiring on behalf of one of our premier clients in the private aviation industry to bring on a Charter Sales Executive who will play a pivotal role in delivering an exceptional travel experience to high-value clientele. This role requires someone who excels in relationship-building, communicates with confidence and sophistication, and thrives in a fast-paced, luxury-focused environment. You will be responsible for managing charter inquiries, crafting tailored flight solutions, and guiding clients through every step of the booking process—ensuring a seamless, world-class experience from the very first point of contact.

Key Responsibilities:

• Manage and convert qualified sales leads into closed deals, effectively utilizing the leads provided by the company.
• Build and nurture strong relationships with clients to enhance satisfaction and foster repeat business.
• Deliver outstanding service throughout the entire client journey, from inquiry to post-flight follow-up.
• Communicate promptly, professionally, and effectively across multiple channels (Slack, WhatsApp, email, and phone).
• Maintain accurate CRM records and support sales tracking and reporting efforts.
• Collaborate with the broader team to ensure seamless, 24/7 coverage on a rotating basis.

What Makes You a Perfect Fit:

• Sales Experience: Proven experience in sales, ideally within high-ticket, luxury, or client-facing environments where relationship management and consultative selling are essential.
• Communication Skills: Strong verbal and written communication skills with a clear focus on relationship-building, trust development, and delivering a premium client experience.
• Self-Motivated & Resourceful: Ability to work independently in a remote setting, demonstrating initiative, accountability, and problem-solving skills without close supervision.
• On-Call Flexibility: Comfortable managing calls and client inquiries on a rotating schedule, maintaining responsiveness and professionalism at all times.
• Technical Proficiency: Familiarity with communication tools (e.g., Slack, WhatsApp) and CRM software (e.g., Salesforce), with the ability to quickly learn new systems and platforms.
• Industry & Technical Knowledge: Knowledge of the private aviation industry, including Part 135 operations, charter platforms such as Avinode (or similar systems), cryptocurrency transaction fundamentals, and general familiarity with private jet models, specifications, cabin configurations, and flight range.

Interview Process:

• Initial Phone Interview: Brief discussion to assess communication skills and sales background.
• Video Interview: A more detailed conversation about experience, client handling, and logistics understanding.
• Final Interview: Discussion with the client to ensure cultural and operational alignment.

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