Client Success Associate, Employers

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. 

In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. 

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

Big Health is a remote-first company, and this role can be based anywhere in the US.

The Client Success Associate owns the relationship and management of a portfolio of Big Health's small and mid-sized employer clients, with the goal of supporting enrollment and expanding engagement with our products. This individual will also support the overall Client Success team, ranging from (but not limited to) assisting with enrollment marketing campaigns, reporting, and developing slide presentations. The ideal candidate is willing to learn from their peers, able to adjust to rapidly evolving environments, and isn't afraid to ask questions, leading with curiosity!