Application Support Specialist

Job Description

Position Overview

We are seeking detail-oriented and customer-focused individuals to join our team as a Application Support Specialist. In this role, you will provide front-line support to clients by assisting with system-based travel bookings, resolving application-related issues, and ensuring all reservation details are accurate and properly documented.

This position combines customer service, technical troubleshooting, and booking coordination in a fully remote environment. No prior travel industry experience is required; training is provided.

Key Responsibilities

• Provide support for clients using travel booking platforms and approved systems

• Assist with reservations, confirmations, updates, and itinerary management

• Research and verify booking information within internal applications

• Troubleshoot basic system or booking-related issues

• Escalate complex technical concerns when necessary

• Maintain accurate client records and system documentation

• Communicate professionally via phone, email, and messaging platforms

• Participate in training and ongoing professional development

Qualifications

• Strong written and verbal communication skills

• Customer service and problem-solving abilities

• High attention to detail and organizational skills

• Basic technical proficiency and ability to navigate online systems

• Reliable internet access and remote work capability

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• Fully remote work environment

• Flexible scheduling options

• Training and development programs

• Incentive programs and travel-related perks

• Opportunities for career growth