Senior Account Manager - Publishing Solutions (Germany)

Job Description

Lead strategic customer partnerships and drive growth across the German publishing market

Are you a seasoned relationship manager ready to take ownership of our client's most strategic accounts in Germany? Our client is seeking an accomplished Senior Account Manager to serve as the trusted executive advisor to their German publishing clients, driving long-term partnerships and business growth across the entire customer lifecycle.

About Our Client

Our client is a software company with over 30 years of experience supporting leading media and publishing organizations worldwide. From their offices in Gioia del Colle (IT), Hilversum (NL), and Berlin (GER), they deliver technology built specifically for the publishing industry, designed from the ground up to address its unique workflows and challenges, backed by deep sector expertise and future‑ready solutions.

If you’re motivated to help publishers and media companies shape their digital future, you’ll feel at home with our client. Their software and consulting services drive innovation across the industry, and their customers range from major corporate groups to independent, creative publishers. To support them, our client relies on people who are curious, collaborative, and eager to make an impact.

Your Role

As Senior Account Manager you will:

• manage a portfolio of key accounts in the German market, serving as their primary strategic partner and taking full ownership of the customer journey from onboarding through expansion,
• work at the executive level to understand clients' business objectives, develop account strategies that align our client's solutions with their goals, and identify opportunities for growth and optimisation,
• balance strategic advisory with hands-on problem-solving—guiding clients through sophisticated configuration needs, analysing complex business and technical queries, and ensuring seamless adoption of new capabilities.
  

Your responsibilities include:

• strategic account planning and business reviews;
• managing contract renewals and expansion opportunities;
• leading complex implementations and feature adoptions;
• coordinating cross-functional teams (development, operations, and technical specialists) to deliver exceptional outcomes;
• acting as the authoritative voice of the customer within our client's organisation.

Requirements

What Makes You the Ideal Candidate

Your Profile:

• Proven track record in account management or customer success, preferably in the publishing or software industry.
• Deep understanding of publishing workflows or ERP systems.
• Demonstrated success in managing strategic client relationships and driving revenue growth.
• Experience navigating complex, multi-stakeholder environments.
• Strategic thinker with strong analytical capabilities and business acumen.
• Exceptional communicator who articulates complex technical concepts as compelling business value.
• Fluent in German and English (additional languages are an asset).
• Advanced proficiency with MS Office suite.
• SQL/database knowledge highly valued for technical discussions.
• Driver's license is required for regular client visits across Germany.
• Working model: the role requires regular on-site presence at client locations and periodic visits to their offices, giving you the flexibility to manage your territory effectively while maintaining strong executive relationships.
  

Your Leadership Style:

• You're energised by building lasting partnerships and driving customer transformation.
• You excel at collaboration and leading cross-functional initiatives.
• You're committed to continuous learning and staying ahead of industry trends.
• You bring executive presence, confidence, and a consultative approach.
• You leverage AI tools and innovative techniques to deliver superior insights and efficiency.

Join our client's German team as part of a global organisation headquartered in Berlin!
Whether you aspire to lead our account management practice, move into senior commercial leadership, or develop into specialised consulting domains, you will get the opportunity here!