Polish Speaking Customer Service Agent - Work In Sofia - Paid Relocation Pack

Job Description

Mercier Consultancy MD is excited to present an opportunity for a Polish Speaking Customer Service Agent to work in the vibrant city of Sofia. With a paid relocation pack included, this role allows you to immerse yourself in a new culture while assisting Polish-speaking customers with their inquiries and ensuring they receive top-tier support.

Responsibilities

• Provide assistance to Polish-speaking customers via phone, email, and chat regarding services and product inquiries.
• Deliver accurate information, resolve issues, and support customers in a friendly and efficient manner.
• Document all customer interactions and feedback in the CRM system to ensure smooth communication.
• Collaborate with team members to enhance customer experience and address recurring issues effectively.
• Stay current with product knowledge and brand updates to provide informed assistance to customers.
• Handle customer complaints with professionalism, ensuring customer satisfaction is prioritized.

Requirements

• Fluency in Polish (both written and spoken); knowledge of English is a plus.
• Experience in customer service, especially in a multinational environment, is preferred.
• Strong communication skills and a dedication to providing excellent customer support.
• Aptitude for problem-solving and the ability to empathize with customer concerns.
• Familiarity with CRM systems and comfortable with standard office software.
• Self-motivated and capable of working independently in a remote or hybrid setting.
• Willingness to relocate to Sofia and experience life in Bulgaria, with relocation expenses covered.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....