Remote - Customer support advisor - Italian speaker
Job Description
You are a native Italian speaker and youre looking for a remote position in Greece ? This job is for you !
Become a Customer support for one of the major technological company !
Job Responsibilities:
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.
Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements
- Fluency in Italian (Native/C2) both written and spoken and a B2 level in English
- First experience in Customer support (preferable)
- Strong communication skills
Benefits:
- Competitive salary and performance bonus
- Position with salary raise after a year and possibility of internal promotion
- Relocation package with hotel, flight ticket, airport pickup and real estate agency fee
- Full remote position
Apply now or contact me at [email protected] !
