Dutch Client Success (Remote)
Job Description
Dutch Customer Service Specialist
Description
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.
Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements
- Experience in Customer Service preferred but not mandatory
- Ability to resolve customer concerns and create a seamless customer experience.
- Soft Skills, advanced Active Listening and Engagement
- Confident, adaptable and Empathetic
- Pleasant and positive attitude
- Curious and solution-oriented
- A B2 minimum in English
- All document to work in Greece as no sponsorship would be provided for this position
Benefits
- Competitive salary
- Multicultural environment
- Evolution and relocation possible
- Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee
To apply or know more about the position please contact me at [email protected]
