Remote Customer Service Representative - Nordic Languages (CBT)

Job Description

Customer Service Representative Nordic Languages

Location: Lisbon, Portugal
Start Date: June-July 2025
Contract Type: Full-time, Permanent
Languages Required: One of the following Finnish (FI), Danish (DK), Norwegian (NO), Swedish (SE), or Icelandic (IC)

About the Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Candidate Profile

• Fluency in one of the following languages: Finnish, Danish, Norwegian, Swedish, or Icelandic (C2 or native level).
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Whats Offered

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.

If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.

For more information or to apply directly, please contact: [email protected]