Remote Customer Success Support

Job Description

Role Summary

The Remote Customer Success Support team member delivers high-quality client assistance by supporting travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This position focuses on enhancing the client experience, providing timely support, and maintaining administrative accuracy in a fully remote environment.

Primary Responsibilities

• Assist clients with travel planning and travel-related needs

• Research, compare, and confirm reservation options using approved systems

• Provide accurate information and tailored recommendations based on client preferences and budget

• Communicate professionally with clients via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related inquiries promptly

• Maintain detailed, accurate, and organized records

• Participate in ongoing training, meetings, and development opportunities

What We Offer

• Fully remote work environment

• Flexible scheduling

• Comprehensive training and onboarding

• Access to incentives, rewards, and travel-related perks

• Supportive and collaborative team culture

Required Qualifications

• Strong written and verbal communication skills

• Excellent attention to detail and organizational skills

• Basic computer proficiency and reliable internet access

• Minimum age of 18

• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)

• Professional-level English communication skills