Customer Technical Support Specialist

Job Description

Role Summary
The Customer Technical Support Specialist delivers prompt, solution-oriented assistance to clients by addressing inquiries, troubleshooting issues, supporting travel-related requests, and ensuring booking details remain accurate and complete. This role focuses on technical guidance, problem resolution, customer satisfaction, and administrative precision in a remote environment.

Primary Responsibilities

• Provide timely support for client questions, concerns, and technical issues

• Troubleshoot and resolve system, booking, or access-related challenges

• Assist with customized travel itineraries and service coordination

• Research, compare, and confirm reservation options using approved systems

• Deliver clear, accurate information and tailored recommendations

• Communicate professionally via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related requests efficiently

• Maintain detailed, accurate, and organized client records

• Participate in training sessions, meetings, and ongoing development

What We Offer

• Fully remote work environment

• Flexible scheduling options

• Comprehensive onboarding and ongoing training

• Access to incentive programs and travel-related perks

• Supportive and collaborative team culture

Required Qualifications

• Strong written and verbal communication skills

• Excellent problem-solving and troubleshooting abilities

• Strong attention to detail and organizational skills

• Basic computer proficiency and reliable internet access

• Ability to work independently in a remote setting

• Minimum age of 18