Fitbit Customer Support Specialist with Danish and English - Work In Sofia

Job Description

Mercier Consultancy MD is excited to offer the position of Fitbit Customer Support Specialist for individuals fluent in Danish and English, working in Sofia. Join our team and help customers get the most out of their Fitbit devices. In this vital role, you will provide comprehensive support to Danish-speaking clients, assisting them with inquiries related to their Fitbit products and ensuring an exceptional user experience.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking clients regarding Fitbit devices via phone, email, and chat.
• Assist customers with troubleshooting, account management, and product inquiries.
• Document customer interactions accurately and follow up on unresolved issues to ensure resolution.
• Collaborate with technical teams to escalate complex inquiries as needed.
• Stay updated on product features, new devices, and company policies to provide informed assistance.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

• Fluency in Danish and English (oral and written) is essential.
• Previous experience in customer support, preferably in the technology or consumer electronics field.
• Strong understanding of Fitbit products and enthusiasm for health and fitness technology.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Familiarity with CRM systems and proficiency in using computer applications.
• Ability to work well in a team and independently in a dynamic environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Private Gym
6. Fully Paid Training
7. Health Insurance
8. And Much More...