Olo

Senior Product Manager, Loyalty

Job Description

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions and data enable brands to do more with less and make every guest feel like a regular.

As a Senior Product Manager, you are on a mission to identify and solve our customers’ most perplexing challenges. You develop the vision and strategy for your product while achieving and maintaining alignment with executive stakeholders and your team. You lead your team on the prioritization, discovery, development, and launch of solutions that support progress on your strategy and toward your vision. Your relentless focus on measuring impact ensures we continue to deliver value to our customers while strengthening our position as the best-in-breed provider in our space.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.


What You'll Do
  • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
  • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
  • Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features
  • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
  • Known expert on multiple products, customers, user personas and their respective pain points.
  • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
  • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
  • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
  • Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line
  • Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable
  • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
  • Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
  • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

    • What We'll Expect From You
  • Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience.
  • 5+ years of experience in a software Product Management role.
  • Experienced track record of consistently delivering on your team's quarterly product objectives.
  • Experience with POS integrations, restaurant loyalty programs, and/or hospitality industry vertical is a huge plus.
  • Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives.
  • Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization.
  • Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress.
  • Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs.

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