Remote Customer Success Support

Job Description

Role Summary

The Remote Customer Success Support role provides comprehensive support to clients by conducting detailed travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This position focuses on customer service excellence, booking coordination, and administrative accuracy in a fully remote environment.

Primary Responsibilities

• Assist clients with detailed itinerary planning and travel coordination

• Research, compare, and confirm reservation options using approved systems

• Provide accurate information and thoughtful recommendations based on client preferences and budget

• Communicate professionally and clearly with clients via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related concerns in a timely manner

• Maintain detailed and accurate client records and documentation

• Participate in training sessions, team meetings, and ongoing professional development

What We Offer

• Fully remote work environment

• Flexible scheduling

• Ongoing training and development

• Access to incentive programs and special perks

• Supportive and collaborative team culture

Required Qualifications

• Strong written and verbal communication skills

• High attention to detail with strong organizational skills

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency