Technical Business Analyst

Job Description

Now Book It is hiring a Technical Business Analyst to join our rapidly growing hospitality reservation platform business in Australia!

We're seeking a skilled Technical Business Analyst with expertise in system analysis and domain mapping. In this role, you'll dissect complex systems into manageable domains and create high-level business maps to guide our software development initiatives. Working closely with business and engineering teams, you'll enhance existing systems and implement new features that align with our strategic objectives.

Our mission and vision is to design and build the World’s most powerful hospitality platform!

Now Book It – World's most potent hospitality reservation platform. Manage reservations, create seamless guest experiences that drive repeat visits and boost revenue with a simple-to-use platform – designed for the hospitality industry.

Now Book It is the market-leading online reservation, event and gift card system for the Hospitality industry, designed to give business owners greater control over their venues, bookings and online presence. We're a rapidly growing international company that believes in serving our client's best interests with a product that truly makes a difference in the world of hospitality. We show the same dedication to looking after our team and creating a fun, enjoyable, and motivating place to be!

Here is a little window into our company: Now Book It is a leading technology company revolutionizing the hospitality industry with innovative solutions for reservations, table management, and customer engagement. As a key player in the Australian market, Now Book It is committed to enhancing the dining experience through cutting-edge technology and seamless customer service. At Now Book It, we are passionate about helping restaurateurs succeed. Having been in the industry for the past 21 years, we’ve supported over 11,000+ venues in managing guest bookings, leveraging reservation data, and marketing their businesses across Australia and New Zealand. It all started with a vision for a revolutionary booking system that benefits restaurateurs.

Our motto is ‘Built by People in Hospitality for People in Hospitality!’

About the Role

Key Responsibilities

• Analyse current systems and decompose them into functional domains
• Develop high-level business domain maps for clarity and understanding
• Facilitate workshops and gather requirements from stakeholders, translating them into technical specifications (functional and non-functional) with the engineering team
• Collaborate with software engineers to ensure requirements are properly understood and implemented
• Support prioritisation decisions with detailed analysis and business impact assessments
• Maintain comprehensive project documentation, ensuring clarity and alignment across teams
• Track requirements progress and flag potential blockers or dependencies
• Identify requirements gaps and technical constraints, proposing solutions where appropriate
• Stay updated on industry trends and best practices in business analysis and software development

What You'll Bring

Essential:

• Bachelor's degree in Computer Science, IT, Business Administration, or related field
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication abilities
• Experience translating business requirements into technical specifications
• Understanding of software architecture and data flow

Highly Regarded:

• CBAP certification
• Industry-specific experience
• Data analysis skills
• Knowledge of cloud technologies
• Familiarity with DevOps principles