Virtual Customer Support Specialist

Job Description

Role Summary

The Virtual Customer Support Specialist provides professional support to clients by assisting with travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This fully remote role focuses on customer service excellence, booking coordination, and administrative accuracy.

This position is ideal for detail-oriented individuals who enjoy helping others and are comfortable working independently in a virtual environment. Training and ongoing support are provided.

Primary Responsibilities

• Assist clients with organizing and coordinating personalized travel plans

• Research, compare, and confirm reservation options using approved systems

• Deliver tailored, data-driven recommendations that align client objectives with budgetary requirements

• Communicate clearly and professionally with clients via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related inquiries in a timely manner

• Maintain detailed and accurate client records and documentation

• Participate in required training, meetings, and professional development

Required Qualifications

• Strong written and verbal communication skills

• Excellent attention to detail and organizational abilities

• Basic computer proficiency and secure internet access

• Ability to work independently in a remote setting

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

What We Offer

• Fully remote position with flexible scheduling

• Ongoing training and professional development

• Access to incentive programs and special perks

• Supportive and collaborative team environment